Frequently Asked Questions (FAQs)

  • What is ILS’ experience in delivering travel safety trainings?

ILS has been providing travel safety training and travel risk advice since 2010. We support organisations to keep their staff safe when working globally and have worked with all types of organisations; from big global corporates, International NGOs and media companies to tiny organisations and everything in between.

 We have particular expertise in supporting the aid sector (humanitarian, research and international development) to work in the most challenging parts of the world, and to meet their Duty of Care obligations.

  • Why online learning?

Online learning offers greater opportunities for staff to be trained, wherever they are in the world. Web-based learning provides a cost-effective way of reaching a global audience, reaching those who often are most in need of the training, but last in line to get it.

When training a global workforce, face-to-face training can restrict the number of people reached and can increase the costs due to the need for flights and accommodation. Providing you have access to the internet, web-based learning offers greater flexibility and the opportunity for learning to be broken up into bite-sized chunks, thereby increasing information retention.

  • How effective is online training?

All ILS’ online courses are live and instructor-led, offering high quality, interactive learning opportunities. On every course participants will be able to interact with their facilitator and benefit directly from their experience and knowledge, just as they would in a face-to-face training. We also provide opportunities for participants to interact with each other, and on our longer courses, to develop a community to support each other via forums and group discussions. The combination of multimedia content and instructor-led sessions make the courses engaging and stimulating.

In order to provide full Hostile Environment Awareness Training (HEAT) there is a need for a simulation element which can be only delivered face-to-face. We offer all participants on our Personal Security Awareness Training (PSAT) course the option to combine their online Personal Security Awareness Training with a 1-day simulation training at one of our global training centres in order to convert it to Hostile Environment Awareness Training (HEAT) certification.

  • Who are these online courses for?

Our range of travel risk courses are for anyone who travels abroad, works in a medium or high-risk environment or has responsibility for managing the travel risk of others. We have trained aid workers, journalists, academic researchers, rights activists, corporate employees and business travellers.

  • Which of the travel safety courses is most appropriate for me?

Firstly, are you looking to increase your skills to travel confidently or are you wanting to build your capacity to manage risks associated with travel for staff from your organisation?

Our Travel Safety and Security training, Personal Security Awareness Training and Field Resilience & Stress Management training are all courses designed to equip individuals with the skills to travel confidently and safely whilst working.

 Security Risk Management Training and the Crisis Management Workshop are both designed for staff who have responsibilities for managing travel risks or handling crises for their organisation, building their skills and abilities to perform these roles.

  • What is the difference between the Travel Safety and Security (TSS) and Personal Security Awareness Training (PSAT) course?

The Travel Safety and Security course and the Personal Security Awareness Training courses are both designed to equip travellers to feel confident to manage travel risks when working abroad.

If your travel is routine and to lower risk environments then the Travel Safety and Security training is likely to be most appropriate. If you are travelling to or working in medium to high risk environments, or the work you are doing or your personal profile places you at particular risk, then the Personal Security Awareness Training (PSAT) is likely to be most appropriate.

  • What languages do you provide the training in?

We provide all trainings in English and French as standard. We can also deliver trainings in Spanish, Portuguese and will be able to offer our courses in Arabic in 2021.


Hopefully this has answered all of the questions you may have but if not feel free to drop us an email at and we will get back to you with any other information you need.

We hope to see you on a course soon!